When every salesperson and support agent uses their own phone, customer chats get lost, nobody knows who replied, and the history leaves with the employee. A shared WhatsApp team inbox fixes this.
With Sandeshak, all conversations on your business number arrive in one inbox that your entire team can work from at the same time — on the WhatsApp Business API, with clear ownership of every chat.
Any number of teammates can log in and reply from the same WhatsApp Business number simultaneously.
Assign chats to agents and route handed-off conversations from the chatbot to a live agent queue.
Turn issues into tickets and track them until they are resolved, so no customer query is forgotten.
Every conversation is linked to a contact you can tag, group and use later in campaigns.
Agents, managers and admins each get the right level of access to inbox, campaigns and settings.
Track conversation volume, agent activity and message delivery from the analytics dashboard.
Sandeshak keeps the full conversation history with every customer, their tags and groups, and any open tickets in one place. New team members can pick up where a colleague left off, and managers can see how quickly customers are being answered.
Let the chatbot answer the first questions and collect details, then hand over to a human. The agent sees what the customer already told the bot, so the customer never has to repeat themselves.
Because chats live in your Sandeshak workspace and not on individual phones, customer conversations stay with the company when staff change — and access can be removed instantly.
Yes — with the WhatsApp Business API and Sandeshak, any number of team members can reply from the same number at the same time, each with their own login.
Yes. Chats are assigned to agents so ownership is clear, and managers can review conversations and activity.
No. Agents work from the Sandeshak web dashboard, so the business number is never tied to one person's phone.
The number of users depends on your plan. Contact our sales team to size a plan to your team.
Talk to our team about your requirements — we'll connect your WhatsApp number, set up your templates and bots, and get your team live.